Getting Help

If you have questions or get stuck, we are happy to help.

Enterprise Support

Create A Support Ticket

Customers of Timeplus Enterprise can open support tickets by emailing support@timeplus.com or accessing the support web portal to open a new ticket.

For Timeplus Enterprise in the cloud, you can also use the "Talk to Us" button on the top bar to contact us.

Diagnostic Bundle

For self-hosted Timeplus Enterprise deployments, run timeplus diag from the timeplus/bin folder to collect diagnostic information when Timeplus Enterprise is running. A diagnostic file will be generated under the timeplus/logs directory. When creating a support ticket, you may package the logs directory as a zip and attach it in the support ticket.

Timeplus Cloud Status Page

To monitor the service health status of Timeplus Cloud and get updates for outage or maintenance, you can subscribe to the updates on https://timeplus.statuspage.io.

Community Support

GitHub Discussions and Issues

For Timeplus core engine (Proton), you can raise your questions on https://github.com/timeplus-io/proton/discussions, or report bugs or submit PR on https://github.com/timeplus-io/proton/issues.

Community Slack

Join our community Slack to chat with our Timeplus team and other users.

Slack is a great place to ask questions, provide feedback, tell us what features you’d like to see, and learn more about using Timeplus.